You don't often give much thought to your hot water heater, until your child walks downstairs and exclaims, 'Hey Dad, there's water everywhere on the floor!' Immediately, a search online was initiated. We have a strong preference for supporting local businesses, and so we picked...
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You don't often give much thought to your hot water heater, until your child walks downstairs and exclaims, 'Hey Dad, there's water everywhere on the floor!' Immediately, a search online was initiated. We have a strong preference for supporting local businesses, and so we picked a certain plumbing company. During my conversation with Nathaniel, he was attentive as I explained the situation we were facing. He methodically presented the options for replacing and installing a new heater, quoted a fixed price, and we scheduled an installation date. Nathaniel and Barry showed up and they were friendly, professional, courteous, and efficient. In less than an hour, our old water heater was out (I had emptied it earlier that day), a new gas line was installed, a new shut off was put in place, and our new hot water heater was up and running. They also took a moment to explain the entire process to my 15-year-old, who was intrigued by the whole operation. They explained what they were doing, how to solder a joint, the functioning of the hot water heater, how their impressive motorized dolly worked, and gave a tour of their well-equipped truck. The six-year warranty on the heater and parts, plus a one-year labor warranty, was the icing on the cake.