UPDATE: I had the opportunity to speak with General Manager, Jared at AK Club South on February 11th regarding my situation. He confirmed that he had reviewed the video footage and saw the belongings I mentioned. Jared verified that they were in locker #210 and...
Read MoreUPDATE: I had the opportunity to speak with General Manager, Jared at AK Club South on February 11th regarding my situation. He confirmed that he had reviewed the video footage and saw the belongings I mentioned. Jared verified that they were in locker #210 and explained that the locker had been cleaned out back in September. (I know—wow, it’s been that long since I last went to the gym!) He also informed me that they only hold items for three months before donating them.
I estimated the value of my lost items to be around $300-$400. Jared generously offered me a credit on my account, which I declined. Instead, he suggested replacing my Beats by Dre headphones and providing a $100 credit for my shoes. Although I wasn’t able to recover my original items, I truly appreciate the resolution.
I want to extend my gratitude to Jared at AK Club South for handling the situation professionally and efficiently. He was highly communicative throughout the process, and I’m thankful for his assistance. Thanks again, Jared!
****ORIGINAL POST****
The Alaska Club (SOUTH):
This is the second time my lock has been cut. They claim I was assigned to another locker, but I’ve been using the same locker for 6-8 months. I explained to the current manager that when I first got my locker, the front desk woman assigned me to #200, but when I went to put my things away, it was already in use. I immediately went back to the front desk and asked if I could switch to #210. She verbally confirmed that the change was made. I thought everything was settled.
I pay monthly for this locker and had all my belongings inside—brand new shoes, brand new Beats by Dre, and my duffle bag. The manager, Andrew, claimed that they record themselves removing items from lockers, but he refused to show me the video because my name wasn’t assigned to locker #210. He also claimed that they never took anything from that locker and that they don’t have my belongings.
The first time this happened, I wasn’t aware that you had to rent a locker, so that was on me. However, they had my things stored in a bag in their break room upstairs, and after that incident, I signed up for a locker to ensure this wouldn’t happen again.
Now that it’s happened a second time, I’m beyond frustrated. There were no emails, no calls, and no text messages notifying me of anything. What’s the point of paying for a locker if my belongings aren’t safe?
The manager, Andrew, was completely unhelpful and basically told me I’m out of luck.
I submitted a request through their website on Saturday, 2/8, asking for someone to contact me about this issue. If anyone has any insight on what I can do next—or if someone from Alaska Club can reach out to me—I’d greatly appreciate it. I just want my belongings back!
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