Update: I appreciate the response. Yes, the level of detail is great! I recall discussing price briefly, however, my recollection is I was told price may increase for amount of hair I have and what base price was. It may behoove you to confirm exact...
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Update: I appreciate the response. Yes, the level of detail is great! I recall discussing price briefly, however, my recollection is I was told price may increase for amount of hair I have and what base price was. It may behoove you to confirm exact price at salon so uncomfortable moments like this don't happen.I do see your points. I've just been to several salons in the US who never charged me so much extra simply for having more hair (which is what sounds like happened). I also had similar services done which didn't take close to 5.5 hours... I stand by my points about the site. I did ask for ashy/cool tone at 1st & then had the stylist just do whatever she thought would be best, which was neutral highlights... Anyway, I wish you all the best and you clearly have a great clientele!!Let me just start by saying they do incredible work here. The atmosphere is warm & cozy.I went in Sept. 2023 and never got to writing a review until now as I need to get my highlights touched up (and have neglected doing so) and am considering where to go. I thought I would share my thoughts about why I may not come back.In Sept., I had full highlights and haircut done. Again, their work is amazing and it looked incredible. I had taken a look at the prices online and calculated roughly what I should pay so I knew going in. This is always what I have done for salons.I understand as per their website that these are starting prices and it totally makes sense that some stylists charge more. But what about the case where one does not get to choose their stylist? Or doesn't know what that specific stylist charges? This was the case for me. In my opinion, it shouldn't be a shock when I go up to pay and the bill is suddenly $100 more than I thought it might be. It was explained to me that because I have such thick hair, that can lead to a price increase. I don't believe this is fair and I don't know of any other salon that does this. Also, sure I have a lot of hair, but I also have a size-able undercut. So with the undercut, I have a pretty normal amount of hair. The other thing that can increase price is stylist expertise. I can tell you that my stylist did not seem the most experienced (which is fine), and she had to ask another one for help a couple of times.Think of this example, too: When you shop online for clothing, USUALLY, a 2X is the same price as, say, a Large. I understand maybe there is more labor or product used for folks with more hair, but like I said, I've never heard of this causing a significant price increase and I think it poses an equity issue similar to the clothing size example.This again has NOTHING to do with the quality of work here. It is outstanding. But if I have to guess what the price is going to be at the counter, that is not super friendly to those of us who have any sort of budget and it is not very forthcoming. And this is partly my own fault for not confirming prices. So I DO 100% take some responsibility there! I just think that simply putting an * next to all your prices online with a blanket statement about how price is arbitrary based on stylist expertise and how much hair you have is not the most forthcoming. Because at the end of the day, I can go to pay and you can charge however much extra you would like whether it's $100, $150. Do you get what I mean? It feels unforthcoming and perhaps not the best way to do business. I think the website could be laid out in a better, clear way that I have seen other salons do. For example, explicitly sharing the range of price PER stylist. This is something I highly suggest this company take into consideration rather than the * statement.Because of this, while I enjoy the work they did, I do not feel super eager to come back here and will go elsewhere for partial highlight.TLDR: Excellent work. Pricing feels a bit unforthcoming so people with budgets beware as blanket statements on website allow them to charge more in a way that feels arbitrary. I take some responsibility here, too. Lesson learned--confirm exact price before sitting in chair.