A total scammer. He installed our Navien water heater 4 years ago. We started having heating issues in the winter, but thought it was just because it was an extra brutal winter. Now we have no hot water. My husband tried calling Steve and leaving...
Read MoreA total scammer. He installed our Navien water heater 4 years ago. We started having heating issues in the winter, but thought it was just because it was an extra brutal winter. Now we have no hot water. My husband tried calling Steve and leaving him messages. He got no reply. We had another plumber come out and he told us it was installed improperly and Steve cut a lot of corners. Now it's going to cost us even more to have it reinstalled properly. I called Steve from my cell phone and he actually answered. I explained what the new plumber told us and Steve told me he would come over that day to look at it. He never showed and never called. I checked on Angie's List and someone posted the exact thing happened to them. Avoid this plumber at all costs.
Edit to respond to Steve's comment: Steve, stop lying. My husband called for three weeks and kept getting a voicemail message saying you would be back Tuesday. Then I called you on my cell phone and you picked up immediately. If you sent someone over, why would he go to my basement door like a creep instead of knocking on our door? Also, you never told us you were sending someone over, since you never answered my husband's calls. As for the day I spoke to you, I told you right then and there another plumber was there and what he told me. I only posted these reviews in the evening, after you didn't show up at any point that day, even though you said you would be over in the afternoon. Also, if you properly installed it, why is this plumber telling us you used galvanized clips on copper piping and there was no primary loop installed? Also, he has tried to undo your damage, but the unit is completely messed up now and needs to be replaced. I'm also going to be contacting town hall to see if it ever actually was inspected. I'm not just going to take your word for it. See you in court.
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