Edited to add: We just had Steven & his teammate out to the house to follow up on the dry-out process. We have had just as good an experience working with them as we did with our plumber. They were willing to answer any questions...
Read MoreEdited to add: We just had Steven & his teammate out to the house to follow up on the dry-out process. We have had just as good an experience working with them as we did with our plumber. They were willing to answer any questions we had, aware of our pets and ensured that even with all the in & out of the house required to set up and remove the machines to dry out our home, that none of our pets ended up sneaking out a door or anything. We would recommend them to anyone with similar issues in the future. They made a stressful situation pleasant & manageable.
Original review: I've had them out to repair a broken pipe under my house. So far, everything has gone well, and we’re pleased with their service. The plumber they sent out on Friday, Travis, was super helpful. He took the time to show me the issue and what he needed to repair. He answered all of our questions. Unfortunately, during the dry-out process for the water damage, we discovered our hot water tank was leaking from the bottom. Travis was sent back out today and is currently installing our new hot water tank. He’s here on a Sunday and has again been extremely helpful, willing to answer all of our questions and has been great to work with. He’s also been considerate of the fact that we have cats in our home & careful that they don’t get out when he’s going in and out. Bonus points as an animal lover, my dogs are totally chill with him. Their reaction to strangers is something I pay attention to. Dogs pick up on things and their comfort through this process is reassuring that Travis and the other workers we’ve had in our house are not someone I need to be worried about being here. I’m confident that the work Travis completes today with our install of the new tank will be as smooth & well done as the previous repair he completed under our home!
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