I recently had a fantastic experience with John from Roto-Rooter and couldn’t be more pleased with the service. John arrived promptly, was very friendly, and clearly knowledgeable in his field. From the start, he communicated everything thoroughly and made sure I understood the issue and...
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I recently had a fantastic experience with John from Roto-Rooter and couldn’t be more pleased with the service. John arrived promptly, was very friendly, and clearly knowledgeable in his field. From the start, he communicated everything thoroughly and made sure I understood the issue and the steps he would take to resolve it.
Our basement drain was clogged, and while the job took a couple of hours, John never gave up. He was determined to find the best solution and even took the time to go outside and assess the layout of our sewer system. He walked me through the entire process, explaining every step along the way.
What stood out most was John's honesty. A different plumbing company had quoted us over $8,000 to excavate the pipes. Thankfully, John offered a second opinion and was able to clear the blockage using a much less invasive and more affordable snaking procedure. He made sure we understood all our options and the associated costs upfront—no surprises, just great customer service.
I highly recommend Roto-Rooter to anyone dealing with sewer or drain issues. John was professional, respectful, and truly went above and beyond. This was top-tier service, and I’m happy to give Roto-Rooter a solid five stars.