I’m currently in the process of selling my home and wanted to get ahead of any major HVAC issues, so I had a company come out to inspect the heating and cooling systems. After receiving their recommendations, I felt it was a good idea to...
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I’m currently in the process of selling my home and wanted to get ahead of any major HVAC issues, so I had a company come out to inspect the heating and cooling systems. After receiving their recommendations, I felt it was a good idea to get a second opinion. On a Friday evening, I started researching reputable HVAC teams and came across glowing reviews for Roots Heating & Air.
To my surprise, within minutes of submitting an inquiry - at 8:00pm no less - Kelly reached out to learn more about my system, its history, and the initial recommendations I’d received. That same night, we scheduled a visit for the following Wednesday.
The Roots team was fantastic. They walked me through their observations, shared photos, and clearly explained their recommendations. They helped me understand which items were more urgent for keeping the system in good shape and which could be monitored as deferred maintenance. I received a detailed report and quote later that same day.
Not only was their pricing more competitive than the first company, but the entire experience was refreshingly service-oriented. I chose to move forward with Roots for the minor repairs, and they were able to complete the work within a week of my initial outreach.
I can’t recommend them highly enough. Their responsiveness, clarity, and commitment to getting things done quickly - especially ahead of my closing date - truly exceeded expectations.