Josh Richards was fantastic! Skilled diagnostician and we really appreciated his evaluation of our situation. We had a new AC/Furnace unit installed by Rite Way a little over a year ago and continue to have issues-mainly wiring/electrical issues that have caused communication problems with the...
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Josh Richards was fantastic! Skilled diagnostician and we really appreciated his evaluation of our situation. We had a new AC/Furnace unit installed by Rite Way a little over a year ago and continue to have issues-mainly wiring/electrical issues that have caused communication problems with the air handler and the thermostat, leaving us without AC and/or heat more than once. It has been a very frustrating experience, as this should not be happening with a brand new, top of the line unit. Even so, we have been very happy with how Rite Way continues to help troubleshoot and support us with skilled technicians like Josh, especially at the most inconvenient times in the emergency after hours. Many thanks Josh for identifying the problem (which ended up being an issue separate from the wiring this time), reviewing the history of the service calls, and doing your very best to set us back on track, which you did! You are AWESOME and we appreciate you! Hopefully smooth sailing ahead but if not, we will continue to count on Rite Way to get our unit working like it should.
Thank you so much!
Aimee