Disappointed After 20 Years of Loyalty
I’ve been a loyal client at this Philadelphia spa for nearly 20 years, and I chose to treat myself to a facial here for my 50th birthday. Unfortunately, what should have been a special and relaxing experience left me feeling...
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Disappointed After 20 Years of Loyalty
I’ve been a loyal client at this Philadelphia spa for nearly 20 years, and I chose to treat myself to a facial here for my 50th birthday. Unfortunately, what should have been a special and relaxing experience left me feeling incredibly disappointed.
To start, I wasn’t offered any water or beverage upon arrival — something they used to do consistently in the past. The experience itself felt rushed and impersonal. The aesthetician repeatedly pushed products on me, even after I made it clear I wasn’t interested. This made parts of the facial feel more like a sales pitch than a moment of self-care and relaxation.
What struck me most was the lack of gratitude or acknowledgment for longtime clients. After two decades of loyalty and countless Bio-lift facials, there’s no loyalty program, no birthday perk, not even a simple gesture of thanks. At the end of the facial, again, no water was offered — a small but thoughtful touch that used to be standard. I also noticed that no product samples were given, which used to be another appreciated detail after each session.
While I still believe the products and treatments are effective, the overall experience felt transactional and devoid of the care and thoughtfulness that once made this place special. For the price — and after so many years of patronage — I expected better. Sadly, I left feeling more disappointed than refreshed.
UPDATE:
I received a call from Gio and he was amazing. He really took the time to listen to my story from the moment that I walked into Rescue for my facial to when I left. We discussed the positive elements of Rescue and some areas of improvement. He was very sensitive to my concerns and I felt understood. This is the kind of service I would expect from a luxury spa. Thank you Gio!