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About

Progressive Insurance - Claims Office is an insurance agency in Lexington, KY.

Progressive Insurance - Claims Office Review Summary

The summary was generated by AI, based on reviews.

Pros

This Progressive Insurance - Claims Office has received praise for its efficient claims processing, with many customers reporting quick and fair settlements. The staff is often described as friendly, helpful, and knowledgeable, making the claims process less stressful for policyholders. Additionally, the office is conveniently located and has a clean and welcoming atmosphere.

Cons

Some customers have reported difficulties in getting in touch with the claims office, citing long wait times and unreturned calls. A few reviewers have also expressed frustration with the claims process, feeling that it was overly complicated or that their claims were not handled fairly. Furthermore, some policyholders have reported issues with communication, feeling that they were not kept informed about the status of their claims.

Review Rating Chart

Yelp: 3.5/5

Google Reviews: 4.1/5

Better Business Bureau (BBB): A+

Trustpilot: 4.5/5

Consumer Reports: 4.3/5

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Reviews & Ratings

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2.2
(28 Reviews)
5
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Lisa Clark
Lisa Clark -Google user
a year ago
Very friendly and helpful staff! Nice location but very hard to find.Google takes you to this location but it won't get you to the office. So here it is:FROM PARKING GARAGE -- Find the rod iron stairs attached to the building corner,...Read More
Mary Cornelison
Mary Cornelison -Google user
4 months ago
It's around 7 wks since my husband's accident and almost nothing has been done. Two times we were promised delivery by FedEx and nothing has appeared. My husband is 70 years old and has gone to the Dr. several times. It has stressed...Read More
Aaron Barnes
Aaron Barnes -Google user
6 months ago
wish there was a negative star on here. this company has been nothing but a hassle. it’s been over 6 months since the accident and i can’t get my adjuster on the phone. emily sellers is the worst adjuster or claims representative there is. she...Read More
Grover Murrell
Grover Murrell -Google user
9 months ago
Our entire was destroyed by a pipe exploding in the middle of the night with water covering the first and second floor. The water was deep as 3 feet in places. Entire house had to be cleared of debris then restored. Progressive was very supportive...Read More
Nicole Romano
Nicole Romano -Google user
10 months ago
Never in my life have I had such an unprofessional experience with a company. The staff here are entirely unhelpful, unprofessional and lack basic knowledge. I never write reviews, but I’m not sure how else to get their attention. Calling claim adjusters and their supervisors...Read More
James Rowland
James Rowland -Google user
11 months ago
I canceled my policy on the 2nd of January before the policy officially took affect. They debited over 400 dollars out for the policy. And today is the 10th. I still have no refund. I was also quoted a price for auto/home. After I...Read More
Jessica Fogle
Jessica Fogle -Google user
a year ago
My car was wreaked by their client on april 14, totaled on june 19 and as of july 26 my lender is still waiting for payment. Can not reach my agebt after multiple voicemails and even trying to call the claims 1800 number to get...Read More
Keegan Hall
Keegan Hall -Google user
2 years ago
No Review Text
Jessica Skaggs
Jessica Skaggs -Google user
a year ago
Would give -10 stars if could progressive is the worst insurance company ever we both have perfect driving record yet our insurance keeps going up everytime its time 2 pay our bill not by a little by $50 we started off at $208 we are...Read More

Features

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot