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Progressive Insurance - Claims Office is an insurance agency in Lee's Summit, MO.

Progressive Insurance - Claims Office Review Summary

The summary is generated by AI, based on reviews.

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3.1
(52 Reviews)
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Mary Buche
Mary Buche -Google user
a year ago
I was in a car accident with one of their insurers and they did not complete all the repairs to the damage to my car claiming my spare tire didn’t dismount after the accident. They claimed my spare tire didn’t have any scrapes to show...Read More
Karen Davis
Karen Davis -Google user
3 weeks ago
Ten months ago I had a car accident and my car was totaled since I was not at fault the other party’s insurance had to cover damages which brings us here. After one month Ms Alex located at this claims office was quick to contact...Read More
David Booth
David Booth -Google user
3 months ago
Progressive refuses to allow me to pay my ridiculously high monthly premium 36 hours. Customer service is $[-]!+. After years of never asking them for anything, this is how they treat loyal customers. Fine, I'll drive uninsured and file suit if an accident occurs. I...Read More
Jacob Duncan
Jacob Duncan -Google user
3 months ago
Can't believe it. I have used progressive off and on for various vehicles and motorcycles since 2016. I have never filed a claim before now. My wife who is a driver on our insurance was in an accident, and they won't cover anything. They denied...Read More
Jordan Ross
Jordan Ross -Google user
3 months ago
Unresponsive, unprofessional, and not helpful. My claims rep Van Palmer did everything in his power to not help me in any way. I was told that I’m not owed anything after someone struck my parked vehicle. They’ve dragged out my claim and avoided my calls...Read More
Laurie King-scott
Laurie King-scott -Google user
a year ago
Best rates i’ll give you the best rates in the beginning but then they do a bait and switch they take away your sign on discount and raise my insurance extremely high when I have a perfect record they told me my insurance was lowered...Read More
Jordan Betts
Jordan Betts -Google user
2 years ago
I paid top end insurance pricing for top end coverage and even got reimbursed for my aftermarket parts I had on my car. Understanding your coverage and being a responsible customer does wonders for making a horrible situation not so bad. Thanks John D. for...Read More
Stephan Stamper
Stephan Stamper -Google user
a year ago
This company doesn't even deserve a 1 star rating. I've had 0 accidents/ A clean driving record, etc... And they STILL continue to raise my insurance $10-$20 every other month, That I can't even afford to take care of my family at this point. I...Read More
sky & dom ridgle
sky & dom ridgle -Google user
2 years ago
There needs to be an option for 0 stars. I filled a claim we’re my ex totaled my car… the claim agent was the laziest, unpleasant and oblivious person I’ve ever heard in my life. Literally denied the claim saying me and my ex lived...Read More
Serkan Kurt
Serkan Kurt -Google user
3 years ago
Terrible company, after hitting a deer my car was totaled and Insurance adjuster( super rude lady at the office) just called my bank and asked how much I owe, they given me $3k less than what is my car was worth, on top of it...Read More

Features

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot