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Progressive Insurance - Claims Office is an insurance agency in Riverside, CA.

Progressive Insurance - Claims Office Review Summary

The summary was generated by AI, based on reviews.

Pros

Progressive Insurance - Claims Office has received praise for its efficient claims processing, with many customers reporting quick resolutions to their claims. The staff is also commended for their professionalism and courteousness. Additionally, the office is conveniently located, making it easily accessible for those who need to visit in person.

Cons

Some customers have reported difficulty in getting in touch with the claims office, citing long hold times and unreturned calls. Others have expressed frustration with the complexity of the claims process, feeling that it is overly bureaucratic. A few reviewers have also mentioned that the office can be understaffed at times, leading to delays.

Review Rating Chart

Google: 3.8/5

Yelp: 3.5/5

BBB: 4.5/5

Trustpilot: 4.2/5

Facebook: 4.1/5

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Reviews & Ratings

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3.5
(51 Reviews)
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JonPaul Cirino
JonPaul Cirino -Google user
6 months ago
Here it is!! Now I don't have to hold back anything OFFICIALLY DENIED!!! My family and I were traveling on Highway 254 to ancient redwood rv park. We were hit by a landslide around 11pm. The truck and trailer were beat on and off the...Read More
Leea deR
Leea deR -Google user
3 weeks ago
Like others here I am now forced to go with someone else after decades with progressive because no matter what docs I send in they are not enough to prove where I live ???? This is for a renewal for the same cars at the...Read More
Karen Giles
Karen Giles -Google user
6 months ago
My car was stolen and totaled. Progressive very impressive! They responded immediately. Everyone I worked with was excellent! Within weeks I was back on the road with a new car! They really are a great team and great price too! I highly recommend Progressive Insurance!
Michael Schoenhut
Michael Schoenhut -Google user
6 months ago
I had to go to this office to pick up a check for my totaled car. Most of the office staff were still out to lunch as I had arrived very early for my appointment, and the employees would be back in about 10 minutes...Read More
Keith Neal
Keith Neal -Google user
a month ago
Got a policy after about 2 hours had to cancel it. Called 2 days later asking about refund lady was rude told Mr id get it by end of day going to call again Monday
Alan Saenz
Alan Saenz -Google user
11 months ago
Don’t trust this insurance. When I starting with progressive I told them I was the only one driving the car and they gave me a price after signing a few days later they added my son and shot the price up even tho he drives...Read More
Kasey David
Kasey David -Google user
9 months ago
I have had Progressive Auto for years. When I tried to get a home insurance quote through them, I was not able to secure the quote online and was asked to call. I was on hold for upwards of 15+ minutes and when the representative...Read More
Tell Truth
Tell Truth -Google user
a year ago
Progressive insurance is the only insurance I know who did not want to send me my insurance ID card to my address claiming that they don't have to mail it to me if they emailed me. Keep in mind the one they emailed me was...Read More
Ted Z
Ted Z -Google user
a year ago
Hello, Yestetday, Progressive auto insurance acted in bad faith by knowingly refusing to mail me my insurance ID card stating, "we have emailed it to you and so we don't have to mail it to you" . I needed a hard copy because my printer was...Read More
Morgan McPherson
Morgan McPherson -Google user
4 months ago
My car got totaled, and claim was paid in 6 days, no hassle.

Features

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot