9/16/2016 Called Prestige again because I had a toilet that was running. It was Mark who once again came out to assess the problem. When I showed him what was happening, he made a minor tweak that resolved the problem on the spot, saving me...
Read More9/16/2016 Called Prestige again because I had a toilet that was running. It was Mark who once again came out to assess the problem. When I showed him what was happening, he made a minor tweak that resolved the problem on the spot, saving me the cost of a toilet rebuild which would have cost me nearly $400! In this day and age of dishonest salespeople, it so amazing to find a company with integrity and genuine concern for its customers. He could have easily told me that I needed to rebuild or replace the toilet. I will never use any plumber other than Prestige. This is a company you can trust. Thanks Mark!
I was very impressed with the service and care I received from Prestige Plumbing. Mark arrived earlier than anticipated (which was a huge help to me) and spent a full 8 hours working to make sure that everything was functioning well before he left (even though he knew he had another big job waiting for him). At every turn, Mark ran into problems - the pipes were so corroded that installing new faucets became more of a chore than they should have. The new pipe for the outside faucet leaked after the first try, so Mark took the time to re-do it again because he "wanted to do it the right way". But most impressive to me was the service after the job was finished. When I went to clean the shower, I removed the hand held shower from its holder and in doing so, accidentally loosened a fitting which resulted in no water coming from the shower head. I panicked and called both Mark and the office (now after 6 pm on a Saturday night) and Lori went out of her way to ensure that this would be repaired asap. She was willing to shift Mark's schedule around in order to accommodate mine. Once I realized that it was my fault, I called both Mark and Lori back to apologize and they were as nice as anyone could be. Plumbing repairs are costly but, as in everything else in life, you get what you pay for. I will definitely be calling Prestige again for all my plumbing and HVAC needs. Lori and Mark were outstanding!
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