The way I was convinced to sign up for membership was highly deceptive. I was given incorrect information, and instead of correcting the issue, I was told it was "policy" and nothing could be done to refund me.
- I signed up for a trial membership...
Read MoreThe way I was convinced to sign up for membership was highly deceptive. I was given incorrect information, and instead of correcting the issue, I was told it was "policy" and nothing could be done to refund me.
- I signed up for a trial membership under the instruction that I could cancel within 30 days, with a simple phone call, if it was not working for me.
- I mentioned that time constraints were were my main concern, and that I lived about 45 mins from palo alto, so i had concerns about being able to fully utilize the membership.
- Knowing this, the employee continued to assure me that as long as I called and canceled within 30 days, I would be able to be fully refunded. NO strings. She even confirmed this with a coworker standing nearby.
- I was not able to work these classes into my schedule. I called to cancel and was told there was a mandatory TWELVE class attendance to be eligible for a full refund. Not only that, but these 12 classes would've had to be completed at the PALO ALTO location to be valid for a refund.
My biggest issue with this is that, KNOWING that time constraints and location were my main concerns, this employee still encouraged me to sign up for the "risk free" trial membership, without mentioning those 2 very important and very relevant terms & conditions.
I was able to attend ZERO classes in my trial month. According to Orangetheory, there's "nothing" they can do to refund me because it's "policy". I'm not sure if the employees are commission based, or under trained, but given the omission of important information upon sign up, and given that I didn't actually take any of their classes, I would think an exception could've easily been made.
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