Pros: quick to get an appointment. I found her inline through good reviews on both Yelp and Google. So I wanted to give it a try since I got audit in the last 2 years. Nat's service is very quick-in and out within 30mins- and...
Read MorePros: quick to get an appointment. I found her inline through good reviews on both Yelp and Google. So I wanted to give it a try since I got audit in the last 2 years. Nat's service is very quick-in and out within 30mins- and professional in term of answering my questions. She was straightforward when I gave her my mom's W2 and said my mom should file on her own because it will cost my mom more money than what she would get back. I told her I had 2 W2s and student loan. She quoted the fee was $80 which is pretty reasonable. She also mentioned to me if I had the tuition from school it would be $150 instead of $80 that she told me over the phone because it will be more complicated. I was okay with it because I forget to tell her that I am in school.
Cons: I didn't check my tax form before I left her, I checked when I got to a restaurant and checked 1040 form. I did not see my tuition credited on the form. I called her and her assistant told me that she would call me back. It took her 2.5hrs to call me back. She told me that my income was high and it is not qualified for tax deduction for tuition. She did not tell me while I was at her office. She still charged me $150. If I am unable to claim it, I wonder why I am still being charged $150.
I appreciated that she called me back, but she sounded irritated and was very short over the phone.
After all, I still appreciate her helping me to file the tax. If she could be clearer about the fee, It would be awesone.
I gave her 3.5 stars
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