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Nancy Shotts - State Farm Insurance Agent in Petaluma

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4.8 (23)

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Nancy Shotts - State Farm Insurance Agent is an insurance agency in Petaluma, CA.

Nancy Shotts - State Farm Insurance Agent Review Summary

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Reviews & Ratings

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4.8

(23 Reviews)

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Don Angotti -Google user

5 months ago

Had to leave Nancy and State Farm due to the purchase of a new house and SF not writing CA insurance but she has been exceptional and always attentive to all our needs for the past 25+ years. Couldn’t have ever asked for any better...Read More

Ashley Gregory -Google user

3 months ago

I cannot speak highly enough of Ian! Ian has been there for me time and time again, answering my questions and responding to me in record time. I would have found different auto insurance by now if it weren't for Ian, for sure!

Megan Hamner -Google user

11 months ago

You can trust Nancy Shotts and her team with your insurance needs! The service is attentive and accurate, and even if something does go amiss somehow, her team puts in the work to rectify ASAP and is amazing on follow through. Ian Foust has amazing...Read More

Aubrey Minear -Google user

a year ago

Amazing customer service! They make the process so simple and ensure you get the coverage you need. Buying a home and moving is stressful enough, but Nancy and her team were so responsive and genuine. I feel confident I can reach out to them with...Read More

Kelly Alexandre -Google user

4 years ago

Nancy is a true professional, her team has gone above and beyond to assist me in all of my insurance needs. She is informative and knowledgeable in her field and will provide you with a comprehensive approach to what insurance needs that will match your...Read More

Responsiveness, Professionalism

Emily Shotts -Google user

4 years ago

Nancy & her team were great to work with. Professional, kind, knowledgeable and best of all, responsive! They were quick to get me everything I needed to close on my new home purchase. I would definitely recommend them, and will be back for...Read More

Tara Smith -Google user

4 years ago

Nancy and the Team are professional. The experience level runs deep lending to an approach to insurance needs serving the client first. I have relied on Nancy and the Team to advise me on home, auto, renters, and life insurance. As our lives have changed,...Read More

Responsiveness, Quality, Professionalism, Value

Bev Haley -Google user

2 years ago

Ian Foust at State Farm in Petaluma gets a five star rating from me!!! I had taken over an existing business and it was Ian who helped me sort out and understand what coverage I had in place. He was instrumental in obtaining additional coverage...Read More

Debra Herring -Google user

4 years ago

Nancy and her team are professional, courteous and they provide outstanding customer service. They are friendly and quick to response to your questions. I highly recommend them for all your insurance needs.

Zachary Henderson -Google user

a year ago

Nancy and her team were awesome! I worked with Ian and he is a true professional!

jaden -Google user

2 months ago

Courteous, knowledgeable staff. They helped me with what I needed.

Megan Maguire -Google user

4 years ago

Nancy is one of the warmest and genuinely caring people and she brings that into her work as well! I have no doubt when it comes to trusting someone to help with such important matters, that she is the best possible hands I could be...Read More

Quality

Katherine Wells -Google user

4 years ago

Nancy and her team have always provided me with timely, professional, and kind service. Their knowledge is unmatched; their caring is deeply appreciated; and their support in times of need is immeasurable. Highly, highly recommended!!

Responsiveness, Professionalism

Yvonne Benavidez Wayne -Google user

4 years ago

The staff at Nancy Cooley State Farm are friendly, kind and extremely responsive. I have found every interaction to be easy and rapid. I highly recommend .

Responsiveness, Quality, Professionalism, Value

Tom Koenitzer -Google user

4 years ago

Nancy and Vicky helped me out navigating through different insurance plans to suit my needs and lifestyle. Great overall experience.

Responsiveness, Quality, Professionalism

Randy Shotts -Google user

4 years ago

I really like the new office location just off Redwood Way. It's so convenient and easy to find. Plus the service from Nancy's team is always the best.

Professionalism

Cheryl Williams -Google user

4 years ago

Absolutely a wonderful experience dealing with Nancy Cooley her staff. Great rates too. I highly recommend this State Farm agency.

Professionalism

Kristin Kidder Kidder -Google user

4 years ago

It's always great to see Vicky. She's always up on the insurance info. You do need a "BIG" STATE FARMS sign outside so people can find it.

Erica Wilson -Google user

4 years ago

Nancy and her staff have been nothing but stellar in communication, prompt responses and friendliness throughout the 20+ years I have had my insurance with them.

Responsiveness, Quality, Professionalism, Value

BRIAN STASKO -Google user

4 years ago

Ms. Cooley and her staff are very professional and polite. My family has continued to use her business for over 20 years.

Responsiveness, Quality, Professionalism, Value

Features

From the business

Identifies as women-owned

Service options

Online appointments

Onsite services

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Wheelchair accessible seating

Crowd

LGBTQ+ friendly

Transgender safespace

Planning

Appointment required

Other

LGBTQ+ friendly

Identifies as women-owned

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Nancy Shotts - State Farm Insurance Agent in Petaluma

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Nancy Shotts - State Farm Insurance Agent Review Summary