Morgan Exteriors Inc in Tampa

After some miscommunication, they got things rolling with my siding installation. They took 2 days worked in the rain and past 5pm to get it done quickly and professionally. Any issues we had they fixed right away. We are really pleased with the work, now have something that will last a very long time. There are some before painting and after.

Stay far away from this predatory company. Do not let a sales guy named Tanner into your house or take a call from Mary after you cancel on them. Take this advice and don’t even set up the appointment! They employ a sales strategy of coming to your house and wasting 2 hours of your time! They then quote you the most insane price in the universe and start negotiations with you at your table and pressure to sign a contract and fill out a credit application. After that they give you funny discounts and pretend to call their boss to get authorization to give the discounts. By that then they’ve worn you down so much and have dropped their price by 50% and tell you that if they walk out your door you won’t get that price ever again. So then you agree to the insane price. When you wake up in the morning and realize what happened you will call and cancel the whole thing. Then the rep will have the office call and start negotiating even more. At this point they’ll give you another 20%+ discount. Even after all of the negotiations and 70% off of their first quoted price they’re still so much more expensive than any other reputable company in Tampa. They started at $120K+ and ended at $49K while another qualified company didn’t waste my time and quoted me $38K!

We received quote from Morgan Exteriors for sliding glass door replacement. The salesman Jeff Laws came out for a proposal. Jeff was very personable and thorough in his info, window quality, sliding glass options, guarantee/warranty info on product and solid company background. We would highly recommend company and Jeff as company salesman.

We contacted Morgan Exteriors about getting a quote on new windows and siding for our home. Thier representative, Will Johnson, was here within two days to sit down with us and go over what we wanted. He made himself familiar with our property and our needs and was able to show us exactly what we wanted. Will explained the products and installation process fully and we were completely satisfied with the information. These upgrades to our home are a big expense, but affordable through Morgan Exteriors. We are excited about our renovation and anxiously waiting to see the new look of our 35 year old home!

Summary Morgan Exteriors is a dysfunctional mess. They do not honor their commitments, forget important details about their customers, leave their jobs unfinished for months-on-end, and are abject failures at communicating and coordinating. Morgan Exteriors is nothing more than a middleman that poorly coordinates various skilled labor businesses to finish their projects. The Full Story Before I get into the details, it’s important to note that part of this is my fault. I didn’t follow through with my normal due diligence before choosing to work with Morgan Exteriors. I could have contracted out this work myself for a fraction of the cost and none of the truckloads of unnecessary friction and drama that ensured. I will do them a solid and not mention specific names. Context: I purchased a front door, installation, and paint from Morgan Exteriors for about 5.5k. I have two tenants living in the property and have to coordinate visits. Here were the major sticking points: - I waited for over 2 months for them to make it out to my property - The installation was left in an incomplete state - The strike plate and deadbolt did not latch appropriately, the peep hole eyepiece was an incorrect fit, and there were missing screws - The department at Morgan Exteriors responsible for coordinating city inspections was trying to set up an inspection date before the installation had been completed - A second appointment was made to finish up my installation - The technician showed up to my property and called me - completely clueless - while I was at work to ask me what he was supposed to be doing at the property - The technician did not have the right tools / materials and therefore had to leave my property and the door, once again, in an unfinished state - We scheduled a follow up appointment - The technician did not show up, inconveniencing my tenants who had set aside time away from the work to be there - We scheduled a third visit - This time, they did most of the work, but ended up leaving my door in a state where the smart lock does not close appropriately, which I suppose constitutes “done” in their minds - We schedule inspections and made it through with no issues - They scheduled a painting company called Kairos Services to finish up the paint I paid for and left me to manage communications with them directly - Kairos Services showed up to my property an hour early and was completely uninformed about the job - he was prepared to do paint indoors and brought the wrong color / type of paint - At this point, time had expired and my tenant needed to leave for work, necessitating yet another visit - At the time of this writing (5.5 months after dropping over $5,500 on a front door) this is the stage we are at - still no paint, job still not finished In the end, that’s one no-show, two instances when contractors showed up at the property unaware about job details, and dozens of emails and phone calls to shore up confusion / chaos Communicating with the front office staff was tremendously frustrating and disappointing. They made commitments to follow up with me on this or that, but I had to end up chasing them most of the time to keep the project moving forward. In spite of all these headaches, I gave Morgan Exteriors several off ramps to de-escalate my and my tenants’ frustrations and offer something in the way of a refund as a gesture of good faith. After much arm wrestling, they took away my warranty on the door in exchange for a $400 check, which in itself feels like a pretty disingenuous apology since I ultimately paid a penalty in spite of doing nothing wrong (aside from trusting them to install a door for me). Do yourself a favor - fire Morgan Exteriors from your team, purchase the parts you need, and hire out contractors / companies who know how to treat their customers with respect. Your bank account and cortisol levels will benefit.

After much deliberation I finally took a leap of faith and signed a contract for a tub to shower conversion. I feel very confident that I made the right choice and will get exactly what I want in a price that meets my budget. Jeff Laws fully explained all the steps that I needed to take to build my new shower. I did not feel rushed, I did not feel pressured; Jeff was knowledgeable and nice to talk with. And I am happy that I am getting a new shower!

Our experience with JT was exceptional. He was extremely knowledgeable and able to answer every question we had. He worked with us on our budget and we got the windows and door that we wanted for a very competitive price. I would highly recommend Morgan Exteriors and be sure to ask for John (JT) to come out and give you a quote, you won't regret it. Sharyn