I had the most amazing experience at the Millcreek Momentum! And it’s all because of Trevor.
TLDR: Trevor was helpful and knowledgeable, he explained why my shoes didn’t fit and were painful, made educated recommendations on other models, and even gave me a pair of his...
Read MoreI had the most amazing experience at the Millcreek Momentum! And it’s all because of Trevor.
TLDR: Trevor was helpful and knowledgeable, he explained why my shoes didn’t fit and were painful, made educated recommendations on other models, and even gave me a pair of his to use!
Full Review: I have just gotten back into climbing/bouldering, and bought some brand new shoes of FB marketplace, knowing nothing about them. True to my size, but to say they were tight is an understatement. However, I don’t know much about climbing gear so I figured they just needed to break in a bit… fast forward 1 minute into bouldering at Millcreek Momentum and I was in so much pain! I popped over to the front desk to grab a rental pair, cause there was no way I was ending my climbing session early.
That’s when Trevor comes in, I said “Can I ask you how I know if my shoes are right for me?” And that’s all it took, he answered all my questions, as a self-proclaimed “shoe nerd”, explained why the shoes I bought were actually not very well liked in the climbing community, how they had been discontinued, and even proceeded to show me other brands and models that would be best suited for my climbing abilities. He told me all about Demo Nights at Momentum and recommended I come. But his 10/10 service doesn’t stop there! His next brilliant idea! He wears a size 10, and because of the type of shoe he likes and climbing he does, he often wears a 39.5 (W8) in climbing shoes. He offered for me to try a pair of his shoes for the day “if that’s not too weird of course”… but I was willing to try anything. After seeing how well they fit and how much more fun I was having he told me to keep the shoes!!! I pleaded with him “are you sure” and he never hesitated.
Not only did I get a “new” pair of shoes, I made a new friend and enjoyed a fantastic night of bouldering. Thanks again Trevor, you can’t imagine how much of an impact your excellent customer service made. You deserve a promotion!
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