I spoke with Debra when I called, explained my situation and she stated the techs were very busy.
I then told her about some medical issues. She sent a Senior Tech, Chase, to my home before end of day. Chase explained many concerns and warranty parameters...
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I spoke with Debra when I called, explained my situation and she stated the techs were very busy.
I then told her about some medical issues. She sent a Senior Tech, Chase, to my home before end of day. Chase explained many concerns and warranty parameters to me. He took his time, was extremely professional, and knowledgeable.
Debra showed concern, empathy, and went above the call of duty. Debra and Chase are an asset to this company. Sincere Thanks and Appreciation.