I graduated from the Esthetician program here at Milan back in April 2024. I encountered a multitude of unprofessional interactions and responses from Milan’s administration team. The amount of miscommunication was ridiculous. The times I had encountered a problem with any admin, it would have...
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I graduated from the Esthetician program here at Milan back in April 2024. I encountered a multitude of unprofessional interactions and responses from Milan’s administration team. The amount of miscommunication was ridiculous. The times I had encountered a problem with any admin, it would have taken them more than a day to respond back, if they even got around to it. When they got around to responding back, the issue I had brought to their attention was treated like it was an inconvenience and I was at fault for having an “issue” with them.On one occasion when arriving to school to attend my normal MTW Day classes, they had a note posted on the door saying classes had been canceled. Reaching out to any member of admin or educator was already difficult to do since their main form of communication happened on Teams. If i tried calling Milan before opening hours, no one would pick up the phone. So I sent my message asking about the note and even my teacher had no idea what was going on. Being someone who would get dropped off at school, my ride needed to go, so I left with them. Come to my knowledge that the sign posted was for their Saturday class. (No date was posted on the sign). Also keep in mind that many others there also left. When reaching back out to see if I could get my hours for missing out on it because of the notice on the door, all I received back was that it was my responsibility to have done my part and reach out to someone or waited until class was supposed to be in session . When letting know that I did reach out, they then proceeded to tell me that as a student, I should be entering from the back door instead of the front because we were not allowed to park out front. When I questioned them why they put the sign at the front door if students are supposed to go to the back, they made an unprofessional remark of “to make sure everyone was aware”, which contradicts their defending statement. All in all, I did not get my hours and had to make them up on my personal time outside of class.During my time of attendance, there were many educators that ceased to be helpful in anyway. I felt as if I paid to come sit down for 8 hours and have no one guide us.When graduating, we were told that someone from their admin team would reach out to us to help schedule our Statebaord exams. Some of my fellow classmates went months without notice, while others were notified immediately. With my experiences I constantly bugged them to schedule my meeting. When I finally got my meeting scheduled, I drove out to my appointment( I live about 25-30mins away) just to arrive and find out that my appointment was cancelled. I had received no commutation about it and when bringing it up with admin, they told me that it is not their responsibility to be aware of appointments scheduled for our state board exams.When I went back to reschedule, I had to go through the same process of constantly bugging someone from admin just for them to tell me that they will be in touch with me soon. It never happened, so i continued to bug them and finally got to schedule my exam thst I needed. When bringing this up to admin, they told me that I should be grateful to have even got in for a meeting because of how impacted it is.When enrolling into the program, they did not tell us that we were a hybrid program. We were 2 days in person and 1 day of online learning. I did not sign up to sit at home on zoom and they failed to mention it until the week of us having to be online.There are more countless of unprofessional, lack of communication, inconsistent experiences that not just myself, but other students have encountered. This is just a glimpse of what Milan has to offer.If you are looking for your first step into becoming a licensed professional in the world of beauty, I will 100% advise you to look elsewhere than Milan. Unless you are someone willing to put up with lack of communication, unprofessionalism, inconsistency, and an overall poor education experience may Milan be your number one pick for that.