My 2021 Macbook Pro (m1 chip) display blacked out and I needed it fixed. It could be used on an external display so I knew it was something as simple as a loose display connector or simply replacing it for a new one. I scheduled...
Read MoreMy 2021 Macbook Pro (m1 chip) display blacked out and I needed it fixed. It could be used on an external display so I knew it was something as simple as a loose display connector or simply replacing it for a new one. I scheduled a service appointment with apple and they brought me over to micro center. As an authorized retailer and service center, I wasn't expecting an inspection charge. I have never once been charged at the genius bar for just an inspection, so I'd expect the same for Micro Center's Knowledge Bar. Upon arrival, I was told that it would be 50 dollars to have it checked out. If it was a small issue such as the display connector disconnected, then the 50 dollars would cover it. But if it was something more, then they would charge me approximately 600 bucks, without labor fees. That is a lot of money for a display replacement but that's just the cost of having things fixed with apple.
I left my laptop there and received a text 2 hours later stating that my laptop display had failed and needed a full repair. The full repair would be 630 for the screen itself, plus a 200 dollar labor fee, which totals to 830 bucks for the full repair. This does not factor in ordering the parts as well. I respectfully declined and went to pick it up and brought it to a local service repairmen.
Here's where it gets crazy. Upon opening the back, the service guy asks if this was previously opened before, I said yes, why? Turns out, several parts were missing in the back! The service guy told me the several covers were never put back, and most importantly, the display connector from the motherboard to the display, was not put back together. Then it hit me, I noticed that my laptop did not start up like it usually would when I opened it up beforehand.
As an authorized apple service center, if I'm coming to your place to have something checked out and decline repairs, I'd expect you to put everything back to the way it was! Not leave out certain parts and connections! Luckily the repairmen had all of what he needed to proceed with the fix and I was able to have my screen back up and running. But if I didn't go to a repairman and decided to just use an external monitor, I wouldn't be able to use my laptop! I will not ever go back to the store to have anything fixed, if anyone is looking to fix their tech products, look elsewhere!
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