Called for a question about shipping. Asked how long to get something shipped....her reply was "ma'am, I don't know, it all depends on how many orders are ahead of you". Very unprofessional and unconcerned customer service skills. Most business can tell you if it...
Read MoreCalled for a question about shipping. Asked how long to get something shipped....her reply was "ma'am, I don't know, it all depends on how many orders are ahead of you". Very unprofessional and unconcerned customer service skills. Most business can tell you if it ships that day or that week, or next week.....I don't know is not a very welcoming answer for a customer asking a direct question. Such a person should not answer the phone until they are trained for the phone. So, I ordered from another business. I gave 3 stars because I have stopped there two times while passing through and store is clean, well stocked. But I won't be ordering from them or stopping in again. There are other places to get pecans. So sad.
Update....I know you have great pecans. I have bought them in the past, while passing through. I have the red shopping bag with Merritt on it, bought 15#'s, and, yes, she should direct call to someone else instead of answering as she did. Thank you for acknowledging my complaint. Unfortunately, I did order from another pecan orchard, but I will stop again if passing through during business hours.
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