When I say that small acts of kindness go a long way, I truly mean it. I was in a terrible car accident in 2023 with my 3yo at the time, with the at-fault driver being insured with State Farm. Since then, communication throughout the...
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When I say that small acts of kindness go a long way, I truly mean it. I was in a terrible car accident in 2023 with my 3yo at the time, with the at-fault driver being insured with State Farm. Since then, communication throughout the entire process has been more than hectic. However, I’d like to highlight how today, I chose to walk into a State Farm office and attempt to walk out with a resolve to the communication lag. Mrs. Jessica Russell went above and beyond in assisting me. Not only did she do what I requested, but a step further in calling to ensure the documents were received and then explained exactly what I needed to hear to give me a bit of ease. The day began with dropping my 4yo off and simply wanting to go for a walk to feel better, but I’m more than glad that I decided to stop for a smoothie afterwards and there was State Farm. Again, thank you Jessica for your amazing customer service and your kind words. State Farm, on Steiner’s Way certainly has a great team.