WOW, just WOW! These guys went above and beyond. My parents have used Lane Logan for years and years so naturally I called them first thing when they opened at 8am when my water heater began leaking and I needed an emergency replacement. I talked...
Read MoreWOW, just WOW! These guys went above and beyond. My parents have used Lane Logan for years and years so naturally I called them first thing when they opened at 8am when my water heater began leaking and I needed an emergency replacement. I talked to Mr. Logan who advised that they could do an install, but they didnt have a replacement that my house needed on site and we couldn't wait for an order due to the urgent leaking I had on my floors in my house. Mr. Logan was nice enough to instruct me on the correct water heater I needed along with the proper wattage heating element. So with the proper knowledge I went and picked up one myself around 9:15am and was home by 10:10am.
Once I told Mr. Logan I had the unit, he was able to send 2 of his men, Oval & David, to install my new water heater. I also needed my old unit drained and removed along with several pipe replacements and a new shut off valve (My modular home was built without a water cut off valve at the water heater so we had to cut water to the whole house).
These guys showed up early right after I got home with the new unit about 10:30ish. They drained/removed my old unit and worked to replace surrounding pipes, fittings, and added a shut off valve along with installing the new water heater during a terrible storm with all our phones going off with tornado warnings. They got soaked from the heavy rain but kept on trucking to get me through my emergency repair. Now you tell me what plumber you know would stick around and work through such bad weather? Well, Oval & David from Logan Plumbing did!
Oh and I can't forget to mention that they hauled away all the packing materials that came with the unit I purchased and cleaned up everything. I am beyond impressed with my first use of Lane Logan plumbing. It's rare I get treated with so much respect from handymen as a 37 year old woman. I haven't been billed yet but I'm sure it will be reasonable from all the other reviews they have on Google. I mean, these guys have a solid 5 star rating. I'll update these last few lines of my review once I get my final bill. Thank you Lane, Oval, and David. You now have another customer for LIFE!!! Now stop reading this review and CALL Lane Logan Plumbing already! I promise you won't be disappointed.
Update 02/17/2020: I received my bill in the mail a few days ago and I was absolutely floored with how low the cost was that Logan Plumbing charged me. Not only did they do a full water heater install and removal/disposal of my old unit, they replaced all my pipes and even one of the drain lines under my house. These guys did not gouge me but charged me a very honest and extremely reasonable amount for both parts and labor. The least I can do now is spread the word on how amazing Logan Plumbing is out of Kings Mountain. I am one happy and now permanent customer.
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