Called on a Friday with a broken garbage disposal. They were able to get someone out on Monday. The first man came and was able to get it working, but after he left, it stopped working again. They sent someone else out...
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Called on a Friday with a broken garbage disposal. They were able to get someone out on Monday. The first man came and was able to get it working, but after he left, it stopped working again. They sent someone else out right away. He fixed it again and then waited around for a bit to see if it stopped working, which it did. He took the disposal apart, determined that there was nothing stuck, and it must just be a faulty disposal (I had it bought it from them about a year ago.) No further questions asked, Jack went to his truck and gave me a new disposal. No charge for the disposal. I always appreciate when companies stand behind their work and products, and Loch Monster did just that. I'm a very satisfied customer.