Very unprofessional. During the entire process of getting life insurance for my sister and mother I would have to always reach out to him and hound him for updates. Every time we talked or texted, he would give me an excuse of why he wasn’t...
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Very unprofessional. During the entire process of getting life insurance for my sister and mother I would have to always reach out to him and hound him for updates. Every time we talked or texted, he would give me an excuse of why he wasn’t available, basically putting me on the back burner due to his personal life. I was very calm and patient, but he kept putting me on the back burner, so I called the customer service number to get updated information. The lady I spoke to wanted to reach out to him, which I think she did. Today I called the customer service number to make some changes and was informed that my policy has been terminated due to Mr.Cratic not sending in certain documents requested. When I reached out to him about it, he didn’t respond. It’s ok because I will be lodging a formal complaint against him. People always say support b**** business. No, I’m going to support who has good customer service and gets the job done.