I feel compelled to share that if you have European car or non-oil change job, go elsewhere. I spent thousands here over many services. The small jobs are fine, but I have to conclude the mechanics just don't know what they're doing for anything past...
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I feel compelled to share that if you have European car or non-oil change job, go elsewhere. I spent thousands here over many services. The small jobs are fine, but I have to conclude the mechanics just don't know what they're doing for anything past that.
I came in for a break pad change and complaint of oil smell. They change the break pads and valve cover gasket. A few miles later, oil smell still there so I go back. They say they realized there's a defect they didn't notice before in the break pad and replace it under warranty, and the replace the gasket again under warranty. I ask why, and it's a bunch of guesswork essentially. They don't know why so they just do the bare minimum of replacing under warranty. Of course a few days later I smell the oil leak again. I no longer trust them to poke around my car so take it to a new shop. But I still have to come in a third time for them to verify the leak and all they can say is "that's weird". It's fixed for good immediately at next shop I take it to.
To their credit Chris is pleasant to interact with and has excellent customer service and refunded me for the botched job. But ultimately I feel frustrated that they got it wrong twice and each time promised me it's fixed, a huge waste of time. Especially when the new shop identified and solved the problem right away.
Edit: I appreciate the amicable response, star added
Edit: They made things right. I am converted back to being a customer.