Be warned. Do your research on this company. 5 star rating? Take a deeper look at the reviews before you sign on like I did. Check out who is writing these reviews. Why are there multiple contributors that also review a Canadian company, a driving...
Read MoreBe warned. Do your research on this company. 5 star rating? Take a deeper look at the reviews before you sign on like I did. Check out who is writing these reviews. Why are there multiple contributors that also review a Canadian company, a driving school in India, an Australian company? Those other websites this company is reviewed on? The real reviews are there, look for them.
My experience: After putting down $7k on a $24k roof I was told I'd be contacted ASAP by a project manager. Mind you, in NJ, and probably most other states there is a 3 day recission period, however, I didn't hear a peep from them in those three days. In reality, I had to reach out to them after day 2 to ask for an update. I was assured I'd have the project manager reach out to me before end of day 3.
Day 3 almost passes and I have a pit in my stomach because how could a 5 star company not follow up with me as promised. After a deep dive it doesn't take long to find out that a rep/owner of Verified Holdings LLC d/b/a Jetroof, Vincent Delmonte was also associated with Verified Construction. Do yourself a favor and look at the reviews there.
Regardless of the above do you think a 5 star company would give you access to their sales agent with a direct # or email? You would think yes, but no. I was forced to call a 1-800 # that is just an answering service.
So, come day 4 I call again and finally reach my sales agent, Ian, and immediately tell him I'm cancelling because of their lack of responsivity and the unprofessionalism. Won't you know that as soon as I try and cancel this contract I get a call from Mike, the project manager, that tells me I'm past the recisssion period. Why would this be his first statement to me? This shop is clearly in the business of taking contracts and shopping them out to subcontractors without any regard for you or your property. Ask yourself, if a 5 star company is so succesful wouldn't they have photos of their finished product or their trucks? The answer is no and it makes sense when you consider the majority of 5 star reviews are fake so what does that tell you about their product/service?
Good news though. After having to take a few phone calls from both Ian and Vincent and going through some high pressure sales tactics they reversed my credit card charge.
Do yourself a favor and go anywhere else.
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