Unprofessional workers... here's my experience..
Today I looked up a product online to purchase for pickup. Online it says "out of stock" but I called the salon to make sure and the woman who answered, confirmed they had 1 left and asked if she'd like...
Read MoreUnprofessional workers... here's my experience..
Today I looked up a product online to purchase for pickup. Online it says "out of stock" but I called the salon to make sure and the woman who answered, confirmed they had 1 left and asked if she'd like me to hold it. I said yes but I'd like to confirm they will honor the online sale price wich was a $5.25 difference. She said she'd have to have a supervisor approval and I asked if I may speak to the supervisor myself on the phone to ask so that I don't have to use my (now more expensive gas) and go in first without confirming. They had me on hold a while, another woman got on the line but didn't offer to help. I said yes I'm still waiting for the supervisor and finally when the line ended the hold status it began ringing, and ringing and ringing to no one's answer. Did the salon close, did all the staff disappear? Or did they simply want to avoid my simple question by having a supervisor simply pick up the line and do his/her job in which I'm sure was a simple answer to my question. Is JC Penny Salon holding onto inventory? Do they want sales? The service here, I felt was not helpful and did not provide what could have been a simple confirmation. I'd rather go up the street now to Ulta Salon, even if I had to pay full price there. Thanks Staff at JC Penny Salon for showing how you provide service even on the phone so that I now know never to spend my money there or recommend you .... was 10 minutes long to wait?.. Not that long. Could I have just walked in? Yes.. but that wasn't the point... as a consumer who wants decent service and the best price especially at this time in our economy, I don't want to deal with a business that plays games, or avoids the service they should be able to provide.
* My professional background is 10 yrs. Corporate Sales and Marketing Management in the hospitality industry.
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