Jesse and Lucas were great. Our hot water tank was not working, which led us to utilize J&A services. Upon initial inspection with Jesse, he was helpful in offering options for next steps and when we determined we would prefer to proceed with replacing our...
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Jesse and Lucas were great. Our hot water tank was not working, which led us to utilize J&A services. Upon initial inspection with Jesse, he was helpful in offering options for next steps and when we determined we would prefer to proceed with replacing our water heater, was very open about pros/cons of different hot water tank/tankless systems available to us. Prices seemed competitive with others - not a bargain, but on par with market average. Scheduling was very easy and efficient. We were prioritized first thing the following day for replacement, given we had no hot water. Jesse and Lucas were communicative and on time according to the estimated time frame given the day prior during scheduling. If they were leaving the house for a break or were beginning work that may be loud or disruptive, they communicated as well. The repair was scheduled for 6-8 hours, and they were able to complete in less time. Following the installation of the tankless systems, they talked us through the different features and ensured all our questions were answered. The area where they worked (removal of old tank and instillation of new system) was left very clean and tidy, which was much appreciated. Would recommend J&A and will utilize them in the future, should we have a need. Thank you!