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About

Discover unparalleled service with HEP is on the Way, your trusted local Roofing Contractor, Electrician, General Contractor, HVAC Contractor, Plumber, Septic System Service, and Siding Contractor in Chattanooga, TN. Located at 6425 Hixson Pike, we are dedicated to providing top-notch home repair and maintenance services that almost all our customers love. At HEP is on the Way, we understand the importance of prompt and reliable service, especially when it comes to the comfort and safety of your home. Our team of certified professionals is equipped to handle any challenge, whether it's a leaky faucet, a malfunctioning HVAC system, or a full-scale roofing project. We pride ourselves on our commitment to customer satisfaction and our ability to deliver high-quality results consistently. Why choose us? Our customers consistently report a high level of satisfaction, a testament to our expertise and service quality. From your initial call to the final inspection, our skilled team ensures a smooth and hassle-free experience, making us the preferred choice for homeowners across Chattanooga. Whether you need an emergency plumber, routine HVAC maintenance, or a new roof installation, HEP is on the Way is here to help. Contact us today to experience the best in home service solutions!

HEP is on the way Review Summary

The summary was generated by AI, based on reviews.

Pros

HEP is on the Way, located at 6425 Hixson Pike, stands out for its exceptional customer service, with staff going above and beyond to ensure a smooth and hassle-free experience. The store's vast selection of products is also a major plus, offering customers a wide range of options to choose from. Additionally, the prices are competitive, making it an attractive option for those on a budget.

Cons

Some customers have reported that the store can be quite cluttered, making it difficult to navigate and find specific products. A few reviewers have also mentioned that the return policy can be somewhat restrictive, leading to frustration when trying to exchange or return items.

Review Rating Chart

Google: 4.5/5

Yelp: 4.2/5

Facebook: 4.7/5

TripAdvisor: 4.1/5

Bing: 4.4/5

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Reviews & Ratings

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4.9
(2358 Reviews)
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Sue Guy
Sue Guy -Google user
5 months ago
HEP provided both water heater and expansion tank installation plus HVAC replacement. All done expedient and perfectly. The equipment is performing as designed. Our sales associates Pat M and installer Josh were outstanding representatives of the company.
Maggie
Maggie -Google user
a week ago
Josh came out to work on my attic fans and was incredibly professional, competent, and respectful of my home and time. He communicated clearly with me every step of the way and made sure the work was done correctly the first time. I would absolutely...Read More
Angelia Garrison
Angelia Garrison -Google user
a month ago
Christian Jordan was here within 4 hours of my phone call. He was very professional, very friendly, and would make a great manager. He knew exactly what kind of siding would be best for me and explained everything thoroughly. He also assisted me with...Read More
Ashley Salgo
Ashley Salgo -Google user
2 weeks ago
Shawn was absolutely wonderful!! PROFESSIONAL! COME WHEN THEY SAY THEY ARE GOING TO COME! REASONABLE PRICES! HONEST!! THEY DONT UP CHARGE YOU!! AND ITS PERSONALLY OWNED!! We couldn't be happier. With lots of future projects, it's nice knowing I have a dependable place to go...Read More
Zhoe Mercer
Zhoe Mercer -Google user
6 days ago
We’ve had a few jobs done with HEP. If you want someone honest and helpful I strongly recommend asking for Chance Green. We have some work still needing to be done and he was very honest about the job and helpful getting people out to...Read More
Leandra Mashak
Leandra Mashak -Google user
2 weeks ago
Zak and Damien did a great job! We had our old copper pipes replaced, and they got the job done in a day and a half! We were able to access water at the end of day 1, and they only had to turn it...Read More
Mitchell Gibson
Mitchell Gibson -Google user
3 weeks ago
Kirk did an excellent job tuning up our AC unit. He was punctual, professional, and thorough in his work, ensuring everything was running efficiently before he left. He also took the time to explain what he was doing and provided helpful maintenance tips. I highly...Read More
Kari Boyce
Kari Boyce -Google user
a week ago
Jonathan Carden is AMAZING! He took his time to explain everything about my unit in a way i could understand it. I will definitely recommend him and the company.
Jad Farmer
Jad Farmer -Google user
a month ago
HEP did an incredible job. Came out quickly on a Sunday and had the issue fixed fast. Joshua Simms was the plumber and he was amazing. 5+ stars for Joshua too. Extremely knowledgeable and a true professional.
Angie Everett
Angie Everett -Google user
2 weeks ago
Timely, professional, and friendly. Love working with this team! Jacob and Chance were extremely nice to work with on our project. Thanks HEP!

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