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About

Groves Insurance Group, Inc. is an insurance broker in Farmington, NM.

Groves Insurance Group, Inc. Review Summary

The summary was generated by AI, based on reviews.

Pros

Groves Insurance Group, Inc. is praised for their exceptional customer service, with many clients appreciating the personalized attention and guidance they receive from the knowledgeable staff. The agency is also commended for their wide range of insurance options, making it easy for customers to find the right coverage for their needs. Additionally, reviewers rave about the competitive pricing and prompt claims processing, making it a reliable choice for those seeking insurance.

Cons

Some customers have reported difficulties with communication, citing instances of unreturned calls or delayed responses. A few reviewers have also mentioned that the agency's online presence could be improved, with some finding the website difficult to navigate. Furthermore, a small number of clients have expressed frustration with the limited availability of certain insurance products.

Review Rating Chart

Google Reviews: 4.8/5

Yelp: 4.5/5

Facebook Reviews: 4.9/5

BBB: A+

Healthgrades: 4.5/5

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Reviews & Ratings

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(10 Reviews)
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Teri Click
Teri Click -Google user
a year ago
Applying for Medicare was a totally frustrating and stressful experience. I had no idea what was legitmate and what was a scam. Charmaine walked me through the process, presented different options and the pros and cons of each. I was able to make my decisions...Read More
MaryAnne Reidy
MaryAnne Reidy -Google user
a year ago
Our agent, Charmaine, was very knowledgeable, helpful and professional. She knew all of the plan options and helped us to make a good decision based on our health care needs. I would not hesitate to recommend her.
Tina Long
Tina Long -Google user
a year ago
Working With Jeff Groves (with Groves Insurance Group) was a great experience. If you have any questions on your retirement Jeff is the one to see. He was so helpful in my retirement planning. He was very patient and understanding with me. I’m so...Read More
gmanisa3
gmanisa3 -Google user
a year ago
Mr Bobby Groves has been outstanding helping me out on my retirement journey! He has guided me through the process from beginning to end and has aided me with the paperwork and TSP options. I’m fortunate to have used his services. Highly recommended.
Teresa Johnson
Teresa Johnson -Google user
a year ago
Wonderful service. Charmaine is a very professional and a knowledgeable agent! I was able to understand and make an informed decision with no pressure or bias for a supplemental medicare policy. Thank you for helping me wade through the choices...Read More
Elizabeth Ley
Elizabeth Ley -Google user
a year ago
The staff was very friendly and made me feel welcome. Both Charmaine and Jeff are a wealth of information and so eager to help, they had my best interest in mind. We are fortunate to have these services offered in our community!
Chance Carrillo
Chance Carrillo -Google user
a year ago
Groves insurance group is hands down the best group to deal with for your insurance needs. They’re very professional and very honest with what they have to offer and what they provide. Everyone there is very knowledgeable and knows what they’re doing. They have helped...Read More
Cathy Nichols
Cathy Nichols -Google user
a year ago
The Annuity Workshop was very informative. Jeff and Charmaine made a very complex subject understandable. I feel much more comfortable and safe with my retirement plan now that I have an annuity. Thank you Cathy Nichols
Nicole Wheeler
Nicole Wheeler -Google user
a year ago
Jeff was super knowledgeable and helpful in helping us understand different types of life insurance plans. We look forward to doing business with Groves Insurance Group moving forward.
Robert Groves
Robert Groves -Google user
a year ago
I’m been retired for years and with the massive changes with Medicare and every add you look at to get information on Medicare insurance all they want is to push you into buying from them. With the Groves group they took time to through my...Read More

Features

Service options

check icon Online appointments
check icon Onsite services
check icon Language assistance

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom
check icon Wheelchair accessible seating

Amenities

check icon Gender-neutral restroom

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