Short version: Avoid this location for a while until they figure out what ever it is they need to figure out. I don't know if they are under new management or ownership but whatever it is, I would NOT recommend this location.
Longer version:
I've been going...
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Short version: Avoid this location for a while until they figure out what ever it is they need to figure out. I don't know if they are under new management or ownership but whatever it is, I would NOT recommend this location.
Longer version:
I've been going there for well over a decade. Always had great service and friendly staff. Last Saturday I checked in on the app. 20 min wait, I got there in 10. When I got there my app updated to 45 min. I get it, it's the weekend and they are busy, I can come back.
Today, 15 min wait, 3 people in front of me, so I checked in. Got there in 10 minutes. I walked in and there were 7 people in front of me and another 40 min wait. The lady comes up to the register and asked if I checked in. I said I did and that it was supposed to be only another 5 minutes. Her response, and this is the quote "Do you want it or not"... no. I don't. It's bad enough that your app is wrong but your attitude is rude and I am not going to give you my money. I'll use a flobee before I sit in her chair.
To wrap the story up, I did get my hair cut at the Great Clips Loganville location. Great folks there at that one.