I understand that the masseuse is busy or has already been booked, but if you could communicate to the customer when you will be available or when an appointment is available, simply replying that you are full is like indirectly driving the customer away, and...
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I understand that the masseuse is busy or has already been booked, but if you could communicate to the customer when you will be available or when an appointment is available, simply replying that you are full is like indirectly driving the customer away, and they probably won't ask again.