I had a similar bad experience with this business as another reviewer. Called them and they said they could have someone out in two days but only with a $75 up front diagnostic fee. I was told that this fee would go towards the bill...
Read MoreI had a similar bad experience with this business as another reviewer. Called them and they said they could have someone out in two days but only with a $75 up front diagnostic fee. I was told that this fee would go towards the bill if we opted to use them to make the repair. They then called me back and said the technician was not available and it would be Saturday before they could get out. The technician showed up on Saturday and said it was the mother board that needed to be replaced. He told me he would contact the parts place on Monday and get back in touch with me. Monday at 5 pm rolled around and I had not heard from them. I called the technician and he told me he called the parts place and they were on back order and he would call another place. Once again, late in the day the following day and he still had not called, so again I called and he told me the part was on manufacturer back order and it could be a month or more before the part was available. I called GE myself and they said the part was ready to be shipped and could be there in two days. When I inquired with customer service about the fee their answer was, “That’s a diagnostic fee and if he can’t get the part to fix it then there is nothing to fix and you can’t apply it.” Basically they want to get the diagnostic fee under the guise of “applying” it to the repair but not wanting to follow through on the repair.
Update: after doing some research it wasn’t even the mother board, it was the lid switch which was only $40 compared to the $190 part they were saying it was going to be.
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