I bought two top-of-the-line AC systems from FrankGay in Nov '23 and Mar '24. The second system started having issues less than 2 months later. The drain-line was backed up, and the emergency trip didn't shut-off the system despite that line being full of water....
Read MoreI bought two top-of-the-line AC systems from FrankGay in Nov '23 and Mar '24. The second system started having issues less than 2 months later. The drain-line was backed up, and the emergency trip didn't shut-off the system despite that line being full of water. The system kept running, with water saturating the floor below (the 2nd story flooring), and all down through the walls of the first floor. My other system also started having issues with the zone board, resulting in it running 24x7 and generating even more water problems. The AC systems came with a warranty, so we called Frank Gay. It's been 5 months of continuous water problems, 9 warranty visits from technicians, and still the water issues happen regularly. Frank Gay engaged with Damage Control, another company, to come and remediate, but gave no guidance on what to fix, or how much to investigate. I tried to get the companies to talk to each other, but Damage Control told me that they could never get Frank Gay to provide info or even call them back. Damage Control set up industrial dehumidifiers for a few weeks, which ran my energy bill up by an extra $500, but did nothing because the AC systems continued to create more water. They eventually took their equipment away, leaving me with holes in drywall, ripped up carpet, a musty room that has to be causing mildew, and a water issue that keeps ruining my house. Frank Gay has promised to repair everything affected, and I got an email from their repair team August 1. I heard nothing else until I emailed back, August 9, and they only said "update soon". Nothing since (currently Sept-4)
Frank Gay was not the cheapest, their warranty is not worth the money, their service doesn't help. I feel like I will have to get everything repaired myself, and call another AC company to fix their problems.
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