**** UPDATE - 5/15/24 ****After the last update someone called me the next day and he was extremely helpful. He was willing to send me a like part or a full refund. After reviewing the parts that were available at the time, I...
Read More**** UPDATE - 5/15/24 ****After the last update someone called me the next day and he was extremely helpful. He was willing to send me a like part or a full refund. After reviewing the parts that were available at the time, I decided to get a full refund.I have no hard feelings with this company and would consider doing business again with them. I will not fault an entire company for 1 person's failure. I do wish it hadn't taken this long to get things resolved, but it all worked out and I am happy.I have upped the review rating from 1 to 3 stars.**** UPDATE - 5/7/24 ****I have emailed the email below as requested, but after 6 days, I still have not received any response. I would like to increase the rating of this review, but I can't do so until I get a response and some support.**** Original Review - 5/1/24 ****I hate being this guy, but people should know that working with this company is hard and risky. I am not concerned about people making mistakes. It happens and am willing to work through them, but they refused to make matters right.I bought a Grade A COMPLETE bumper assembly from Fenix Parts. Grade A means 0 damage or issues. When I received the bumper it came with significant and deep scratches.He agreed to compensate me $250 for the scratches. Which I never received. Then after the bumper was installed it was realized that we were missing approximately 1/3rd of the bumper. These are significant components to the bumper and the absence of these components requires me to buy another complete bumper assembly. The components that are missing can not be purchased separately. According to GM the bumper cover, upper bumper cover (Goes above the headlights) and the grill backing are all one component. See attached screenshot from GM Parts Direct. Without the upper bumper cover the other parts of my car are receiving damage, such as water in both of my headlights.When this was brought to his attention he would not give me a full refund, but offered to compensate me $200 for the absents of these components. He was willing to pay me $250 for some scratches, but would not appropriately compensate me for missing 1/3rd of the bumper. I also never received that amount either.Not only was this a very painful experience, but the guy I was talking to, drug this out for weeks, before I just had to except this was a bad company to work with.I am still open to working with them and adjusting this review, if they do want to make things right. However, currently they have shown themselves to be unreasonable and unfair. They screwed up and won't make it right.
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