I had a wonderful facial with Emily to start my pre-vacation spa time. Then another employee brought me to a pedicure chair for the next service. Sullen and disorganized are my two adjectives of choice. (She did both pedicure and gel manicure as...
Read MoreI had a wonderful facial with Emily to start my pre-vacation spa time. Then another employee brought me to a pedicure chair for the next service. Sullen and disorganized are my two adjectives of choice. (She did both pedicure and gel manicure as well as my wash and blow dry) She had to go fetch equipment/supplies 4 different times during the pedicure. (Who doesn’t prep their station before bringing a client over?!) Towels! She had no towels! She not only filed my toe nails but also the skin on my toes! Her technique was terrible and I kept flinching and she would say “sorry” and then do it again. She didn’t rinse the “scrub” off before moisturizing and as she used various tools (clippers, nippers and filed) she threw them back onto the pedicure cabinet. Nothing relaxing about this session at all. Lighting was poor and and she hadn’t offered me color choices so I assumed they were on a mobile cart. Nope. I said well, pick me out a pink, a mauve sort of pink. I now have brown polish on my badly trimmed toes. And the gel manicure? I acknowledge that my nails were stumpy and short from working with caustic chemicals the last few weeks but that doesn’t excuse the unprofessional manicure I received. Frankly, there was little to file so she filed my fingertips! Messy, gel all over the skin at my nail beds and they started peeling from the bottom to the tips within 36 hours. I am now 6 days out and have no gels left. So, let’s talk about the guy at the desk. Maybe Jim? The entire time I was waiting for my sessions to start, he was confabbing personal business (“Nah, I’ll wait until next week to pay my credit card bills … yeah, I’m stuck at the spa all day”) on the phone. I had called a couple months ago and asked him about using gift certificates (I had 2 100.00 certificates and 2 20.00 certificates) that I had been given pre-pandemic that were expired and he said of course I can use them. I went to pay for my daughter and myself and Jim said he wouldn’t accept the 2 20.00 gift certificates because they were a promo.and they were expired. I said “they’re all expired and you told me over the phone that you would accept them”. He showed me the expiration date on them as if that made a difference. There was literally not a single thing on those two certificates indication that the expiration date was any different than the two higher value certificates. He refused to honor them. He just repeated “they were a promo” I said they were a gift to me for 240.00 total. He didn’t care, nor did he apologize. Just said no, I’m not going to accept them. In addition, he didn’t give me a total amount due, just took my other certificates and started making notes on his little yellow pad. I had to ask how much our Spa time came to. (400+) He appeared to have quite the difficulty figuring it out. Why we weren’t totaled up already is beyond me. As a former Spa professional myself; I was appalled at the poor customer service and professionalism. There is much more I could say (malfunctioning equipment anyone???) but I’ve already written a tomb that I’m sure won’t be published.
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Blowouts, Pedicure, Manicure, Service not listed
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