I’m not a review writer, I just expect businesses to take care of their customers. But I had to write a review after the excellent, timely, and EFFICIENT work that Derrick and his team did for us this summer. One part went out...
Read More
I’m not a review writer, I just expect businesses to take care of their customers. But I had to write a review after the excellent, timely, and EFFICIENT work that Derrick and his team did for us this summer. One part went out on our HVAC system this summer, which led to other issues in the system. Derrick responded to our issue and worked with the maker of our unit to be sure all our parts were covered under their warranty.
Once the 1st part arrived, a separate issue was found that was 2 weeks on back order (covered under warranty). Derrick got the part on the way, but also searched for a replacement part on his own. He found it and came in on the next day, Saturday morning, at 7 am to get the part installed.
I opened up the access he needed and he worked quickly and EFFICIENTLY to get everything running without disrupting our morning. He and his team member cleaned up after each visit, like they hadn’t even been there.
I have recommended Derrick to family and others already, and will continue to do so.
Great work from a company with a fitting name.