I am writing this in shock at the conversation I had with the Norfolk office. I am a Realtor who called to schedule work estimates for a home in which this company had installed a boiler several years back. I explained I needed a few...
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I am writing this in shock at the conversation I had with the Norfolk office. I am a Realtor who called to schedule work estimates for a home in which this company had installed a boiler several years back. I explained I needed a few repairs for items on a home inspection. I was then met with, "that's out of warranty". I explained I'm not looking for warranty work, I just would like an estimate for repairs, I have several items, including a plumbing issue. Next response "do you want us to do the work or not". Well I would like you to do the work, but I need an estimate first. I was put on hold and another woman picked up the phone who obviously had issues with the owner and said they would not give me an estimate and she started spewing all kinds of personal informaton about my client. I stopped her and said it is highly inappropriate for you to be sharing this personal information with me, to which she said, "I don't need a lesson from you today sweetheart" and she hung up on me. I'd say they need to work on getting their customer service out of the toilet!