I’ve loved Allstate for years, they have been great and easy to work with. However this last month the rate of my insurance for a 1984 vehicle jumped $1300 . I was not notified and only charged the auto payment which is when I...
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I’ve loved Allstate for years, they have been great and easy to work with. However this last month the rate of my insurance for a 1984 vehicle jumped $1300 . I was not notified and only charged the auto payment which is when I noticed the error. After finally getting ahold of Donna at The Prince Family Allstate I was met with uncharacteristically sassy attitude and the command to do handle a policy change myself and let her know. She also said I was emailed the update ( I was not, and I chose paperless) she tried to make me feel like it was my fault this happened. No accountability on their end as the insurance agent.
That’s not how it was supposed to go, she should have offered to correct the issue and contact me when it was resolved so I could handle the policy move to another state on my own.
Citizens beware, if you tell The Price Family Allstate that they messed up, their response will be defensive and say it was on you.