I recently had an incredibly negative experience with BURIEN PLAZA CLEANERS that left me feeling deceived, mistreated, and utterly disappointed. The store's lack of honesty regarding their pricing was evident from the start. They conveniently withheld the exact prices, only to spring inflated charges on...
Read MoreI recently had an incredibly negative experience with BURIEN PLAZA CLEANERS that left me feeling deceived, mistreated, and utterly disappointed. The store's lack of honesty regarding their pricing was evident from the start. They conveniently withheld the exact prices, only to spring inflated charges on me when I returned to collect my clothes.
To make matters worse, the behavior of the supposed manager, an older woman, during this ordeal was beyond unprofessional. Initially, she appeared friendly and accommodating, but as soon as I questioned the exorbitant upcharged price she had just come up with, her attitude turned hostile. She tried to coerce me into paying the inflated amount, despite her previous promise of a discount based on a supposed "base price."
When I requested to speak with someone higher in authority to address the issue, her reaction was shockingly unprofessional. She became upset and, in an attempt to intimidate me, went so far as to call the police. However, to my dismay, when the police arrived, they explained that it was a civil matter and they couldn't intervene. Despite this, the supposed manager continued her aggressive behavior, attempting to force me to pay the inflated price or withhold my clothes.
The lack of support from both the employee, who claimed to be the manager only added to my frustration and disappointment. BURIEN PLAZA CLEANERS has demonstrated a complete disregard for customer satisfaction, honesty, and professionalism. I strongly urge anyone considering using their services to think twice. There are far better options available that prioritize transparency, fair pricing, and respectful treatment of customers.
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