Six stars.
Our 100 year-old boiler went down on a weekend, and we spent the better part of the week trying to find someone willing to work on it.
Few companies were willing to even look at it before telling us they wouldn't work on it. ...
Read MoreSix stars.
Our 100 year-old boiler went down on a weekend, and we spent the better part of the week trying to find someone willing to work on it.
Few companies were willing to even look at it before telling us they wouldn't work on it. Some companies came out and charged us $50 to look at it and then tell us they wouldn't work on it. Some were willing to sell us a new boiler (50k), but they refused to try and repair one broken pipe.
Finally called Broomhall late Thursday afternoon. They were very sorry that they couldn't come out that evening, but came out first thing Friday morning. Ethan and Mauricio were optimistic, even enthusiastic about tackling our job. That kind of can-do attitude is hard to find these days, but Broomhall came through.
They were here most of the day, had one complication after the other, but Ethan and Mauricio never gave up. One of the most complicated and difficult repairs I've ever seen, and they came through like champs. It's cold, dank and dark in our boiler room, and I didn't hear a single complaint all day. Other companies complained non-stop.
Our boiler has been working perfectly ever since, zero leaks for the first time in decades.
I can't say enough about Ethan and Mauricio. Polite, professional, and clearly experts at their trade. They could have given up halfway through, and I would still be singing their praises. The fact that they were able to make this repair is nothing short of miraculous, especially given the fact that 10 other companies refused to even try.
I've been a property manager for 10 years, and a construction contractor for 30. Broomhall will be getting 100% of our business from now on.
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