We have used Big B's plumbing in the past and always satisfied with results or they would return immediately if there were any problems.
Two weeks ago we discovered a huge leak when we stepped in a large wet area in our downstairs guest bedroom. ...
Read MoreWe have used Big B's plumbing in the past and always satisfied with results or they would return immediately if there were any problems.
Two weeks ago we discovered a huge leak when we stepped in a large wet area in our downstairs guest bedroom. Ryan came over within an hour and discovered a slab leak in the guest bathroom. When he cut into the wall in the living room adjacent to the bathroom, there was 7 to 9 inches of standing water under the tub pan and leaking inside and out.
In no time, Ryan called in the renovation team that came with big fans to dry out the water and tented off the effected areas. Over the next couple of days, Rene (install mgr) along with Shaun (project mgr) Manny, Tyler and Lee worked tirelessly to get the leak fixed and re-plumb our entire 3100 sq. ft. home with new piping and upgrades.
I can't say enough about how efficient, polite, communicative and caring they all were. They couldn't seem to do enough to make sure we knew what was going on that we were always comfortable and had our questions answered. They were always on time in the morning and wouldn't leave until the day's work was done and working properly. I'm not sure I ever saw them take a break except for a quick lunch!!!
I could go on and on about the service we got from Big B's and especially Ryan, Shaun, Rene, Manny, Tyler and Lee.
Big B's will be our life long plumbers and would recommend them to everyone! --Kathy S.--
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