We had the displeasure of having Radovan at our house today to diagnose and repair an extremely strong sewage odor in our basement bathroom. BBP Plumbing was chosen to service this issue by our home warranty provider.
His "diagnosis" was that our floor drain (in...
Read MoreWe had the displeasure of having Radovan at our house today to diagnose and repair an extremely strong sewage odor in our basement bathroom. BBP Plumbing was chosen to service this issue by our home warranty provider.
His "diagnosis" was that our floor drain (in a different room) was completely dry and that is what's causing the sewer odor. Never mind that (a) he assessed that the drain was dry (hint: it wasn't) from 5 feet away, while standing, and without removing the decorative cover from the drain, (b) I have the drain line from my condensate pump running to that floor drain for the EXPRESS PURPOSE of making sure it does not go dry (and that drain line empties water into the floor drain EVERY DAY), (c) it does not smell like sewer in the laundry room where the floor drain is located, but ONLY smells in the nearby bathroom, or (d) that we've had sewer odor issues in that bathroom TWICE before, and each time it was found to be related to a plastic repair flange that fits into the cast iron drain pipe that goes through the concrete foundation and into the dirt.
If you open the door to the bathroom, the sewage smell hits you like a WAVE. He said he smelled absolutely nothing. I'm...just floored. He then suggested perhaps we have a cracked drain stack and that the smell (which he just denied existed at all) was coming through the wall. He literally said that an air gap around or in the repair flange could not cause a sewer smell because "the toilet is bolted down tight". I guess he doesn't know why wax rings exist, or how a repair flange for a cast iron pipe works? So he then suddenly claims he *does* smell something in the laundry room, where the drain is located.
In regards to his diagnosis, we told him multiple times that the drain was NOT dry if only he'd look directly into it, but he wouldn't have it, told us to pour water into the drain, and left.
I am EXTREMELY dissatisfied. I would give 0 stars if I could.
Edit: Reply to owner: I stand by my review 100%. I know for a fact the floor drain was not dry because I checked it myself. Either your employee is grossly incompetent or lied to my wife's face because he wanted to move on to the next job. Either way, completely unacceptable.
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart