We had an excellent experience with APEX Plumbing. The business owner responded quickly to my emergency call and ensured help was on the way. Nathan demonstrated excellent listening skills, carefully processing the information I provided, relaying it back to confirm understanding; then, asking thoughtful clarifying...
Read MoreWe had an excellent experience with APEX Plumbing. The business owner responded quickly to my emergency call and ensured help was on the way. Nathan demonstrated excellent listening skills, carefully processing the information I provided, relaying it back to confirm understanding; then, asking thoughtful clarifying questions to help determine what needs would be best addressed during the first home visit.
The two technicians, Justin and Harry, arrived promptly, were polite, and took their time with the diagnostic process. They were knowledgeable, patient, and thorough. Never rushing but instead working through a process of elimination to identify the problem. Justin and Harry asked insightful questions to understand the full scope and timeline of the issue, collaborating with each other and keeping us involved every step of the way. They also provided very helpful references for additional contractors and educational materials for moving forward with our hot water heater. Justin provided an honest, transparent invoice for their services.
It was clear they had a strong understanding of plumbing systems, leaks, shower towers, various bathroom layouts, hot water tanks, and construction. We are impressed with the professionalism, expertise, and integrity APEX Pluming demonstrated. We will be hiring them again for future work!
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