I walked into A-MAX Auto insurance on Collins Street today dreading getting insurance....however from the time I walked in the door I was greeted with such joy. And I was shocked. Since everything has been so wrong with the world people barely smile anymore....where...
Read MoreI walked into A-MAX Auto insurance on Collins Street today dreading getting insurance....however from the time I walked in the door I was greeted with such joy. And I was shocked. Since everything has been so wrong with the world people barely smile anymore....where did these happy people come from? And they were truly in good moods! I was able to get Francisco as my customer service representative and he was a delight. He gave me top notch customer service along with the others as they piped in to help him LOL I tell you this really made my day. People are so quick to complain about customer service when things are not going right but we hardly pick up a pen and paper and say thank you for your service when things are going good. I am from the old school of great customer service being a Manager by the way of Nordstrom and Neiman Marcus. And just loving what you do, and being honest and kind. It truly goes a long way. Francesco listen to what I thought I wanted and then he was able to tell me what I needed instead... what a delight he listened , he heard and he acted, that's signs of a great leader in the customer service industry. All of the customer service reps were involved in my transaction because it was quiet in the store at that time. I can't say enough how professional and kind and helpful and willing they were so if you're ever in need of great customer service and a few laughs .... then I suggest you visit a Max Auto insurance on Collins Street in Arlington Texas they are the best!!
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