The room itself was fine and quite reasonable for the price. At first, I thought the stay would be acceptable. However, serious issues during my stay completely ruined the experience.
From the very first day I checked in, the refrigerator in my room was leaking and...
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The room itself was fine and quite reasonable for the price. At first, I thought the stay would be acceptable. However, serious issues during my stay completely ruined the experience.
From the very first day I checked in, the refrigerator in my room was leaking and caused the floor to flood. the same problem happened again the night before I checked out and clothes in the bag got all wet. When I reported it, instead of taking real responsibility, the hotel brushed it off as a “force majeure,” saying it was something that couldn’t be helped.
One male staff member (not even housekeeping) kindly helped clean up, which I appreciated, but beyond that there was no proper solution. They even suggested they could dry my clothes for me, but it was raining heavily at night and obviously nothing would dry. Also, with only one male staff on duty, I didn’t feel comfortable handing over my personal clothes to him. In the end, I had to take all of my wet clothes to a drying service by myself.
On top of this, earlier they had charged me 100 baht from my deposit for a towel that got stained from my hair treatment. When I later brought up the flooding issue, the manager acted as if I wanted things to “cancel out” or “settle” between the towel charge and the flooding damage, which was absolutely not what I meant. Eventually they returned my deposit in full—but throughout the entire process, not a single sincere apology was ever offered.
This experience was not about money at all—it was about professionalism, accountability, and respect for guests. Unfortunately, the management showed none of these. While one staff member was personally kind, the overall handling of the situation was careless, dismissive, and extremely unprofessional.
I cannot recommend this hotel to anyone.