I placed a to-go order for lunch, and unfortunately, there was an issue with my salad. I spoke with the manager, Tim, who immediately offered me the choice of a refund or a remake. Since it was just a salad, I brought my food back,...
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I placed a to-go order for lunch, and unfortunately, there was an issue with my salad. I spoke with the manager, Tim, who immediately offered me the choice of a refund or a remake. Since it was just a salad, I brought my food back, and not only did I receive a fresh salad, but Tim also personally came over to apologize and went above and beyond to make up for the mishap. Excellent customer service goes a long way, and after this experience, I would definitely recommend Yard House.