Bottom line up front: 4 out of 5 times you will have an outstanding experience here. 1 out of 5 experiences will be abysmal.This is one of my favorite spots in the past for great customer service and the drink selection is pretty good and...
Read MoreBottom line up front: 4 out of 5 times you will have an outstanding experience here. 1 out of 5 experiences will be abysmal.This is one of my favorite spots in the past for great customer service and the drink selection is pretty good and the food is solid. I don't generally have a bad experience here but for some reason about 20% of the time it's such a terrible experience it makes me wonder why I continue to visit.Quick rundown; I got there for lunch at 2:20 p.m. (I know, late lunch), I made it out of the restaurant at 4:50p. Not overly uncommon for a place like this if you're sitting and watching the game but I was not. I was trying to get in and out.Everything was going nice and smooth, I've got two wait staff waiting on me and everything was going good until 3:30, where they dropped off my last drink that I ordered. I wouldn't normally know the exact times but my friend that was with me had to leave at 3:40, and the drink arrive just in time for her to try because she wanted to try the mango mule which is what I ordered. She tries the drink which was fine, and then she left.Up until this point the experience was great. I get my mango mule, and the next time I saw somebody I had planned on getting the check. But that didn't happen. Ever.From 3:40 to 4:45 when I finally went up to the front desk and asked them if I could get my check, I saw many people being waited on, I saw people getting their food, drinks, eating and even paying and leaving. I even had three tables around me, but I was being ignored. I tried to get their attention multiple times, one of the girls looked at me and walked off after I tried to get her attention with a "hey ma'am". At this point it's about 4:20 p.m., and I'm losing my patience. So when two of the waiters / waitresses were around me, I raised my hand hoping that it was just an oversight and they would come by, this is a rude gesture that I don't like doing but it had been 40 minutes at this point with no contact with anyone. I held my hand up in the air for about 2 to 3 minutes before I realized that this was probably ridiculous and nobody was coming to talk to me.I placed drinks on the corner of the table that were empty I even sat at the corner of my chair giving signals that I am ready to leave. Still nothing.Ultimately, after another 20 minutes, I went up to the front desk and asked the hostess if I could get my check because it had been over an hour at this point with no service. And it took them about 5 minutes to track one of the two people down that had waited on me and I was able to pay.Unfortunately, I've got it an incessant habit to tip very well because I've worked in the restaurant industry before and I know how bad the wait stuff is sometimes treated and how poorly people tip. Which in this case I definitely should not have done, But I did anyway.Meanwhile I was hoping maybe somebody would say something to me, maybe the person that was supposed to be in charge messed up or just any sort of explanation at all. But I didn't get one, I guess it was just wishful thinking it wouldn't have fixed anything anyway.I hope you guys don't let this happen too often, I sincerely enjoy this restaurant, and the staff is generally so dang good (particularly the bar staff, this was one of the few times I didn't sit in the bar area, maybe that's where I went wrong?). I don't know what happened today, But I hope that if I visit Wings and Rings again that the service is decent and I can update this review.
Identifies as veteran-owned 
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